Rustic Bear Company FAQ's

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to us at sales@rusticbearcompany.com

Where do you ship?

We currently ship in the United-States

What payment methods do you accept?

You can purchase on our secure website using a debit or credit card.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Do you accept returns?

We do accept limited returns

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item was damaged in transit and we are notified by the delivery agent.

To discuss your return please contact our sales group or start a chat to connect with the team.

Can I exchange an item?

We do accept exchanges, and they follow the same conditions as returns. except for exclusive one-of-kind items or limited-edition items.